Please note that we are only able to ship to Canada’s 10 provinces at the set shipping price. Areas outside the provinces (Territories) will require additional shipping fees. We cannot ship to PO boxes.
Contact us before checking out to confirm the shipping rates for NT, NU, YT & remote areas of Canada.
The products will ship from our Toronto warehouse. We generally ship orders within 1-2 weeks, unless otherwise indicated in the shipping information section on the product page. Please consider this packing time when selecting your shipping method. Also remember to NOT include weekends or holidays in calculating the estimated transit time for your shipment.
Delivery times range of 5-7 business days from receipt of tracking information, depending on your location. Items are shipped from Toronto, ON.
We will replace defective or missing parts at no additional charge when notified of the problem within 14 days of you receiving the item.
You may return your item(s) within 30 days of receipt for a refund of the purchase price excluding shipping and handling costs. All returned items must be unassembled and in the original packaging.
You must notify Oeuf Canada before attempting a return – unsolicited returns will not be accepted. If you need to make a return or exchange, please contact us within 30 days of delivery of your purchase.
All purchases of sales items are final. No returns or exchanges will be honored for sale items.
HOW TO MAKE A RETURN:
Fill out our contact form to make sure your items are eligible for return or exchange. (Unapproved items will not be accepted.)
Once the return is approved, we will assist you in shipping it back to us at the appropriate address below:
Return address for furniture:
Refunds will be processed and credited to the same account to which your purchase was originally billed. Please allow up to two weeks from the date on which your merchandise is received by us for your account to be credited. Items that are part of an exchange will ship as soon as your return is received.
Please remember that some of our products may show differences in color or texture that do not necessarily indicate defectiveness. Such differences are inherent in the manufacturing of hand made products, so you may expect that there will be minor differences that will make your purchase unique. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials.
DAMAGE IN TRANSIT
Please do not refuse delivery of ground shipments, even if the box appears damaged. Often a box can look “trashed” but due to the care taken in packaging our products, most likely only a replacement part is needed. It is much more efficient to send only a replacement part, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot pick up or replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages you will be responsible for the shipping costs incurred.
If you do notice any damage please contact us right away so that we can handle replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.
FOR LTL FREIGHT SHIPMENTS:
Before you sign for the delivery, it is important to inspect the packaging for any potential damage to any boxes that may have occurred while in transit, and that the number of pieces listed on the shipping document (BOL) matches the number of pieces you are receiving. It is normal for the packaging to show some wear, but all damage to the box should be noted on the BOL before you sign it, then follow the procedure for ground shipments above when unpacking the box and contacting us.